To cancel or elect not to renew any product or service, the customer must submit a cancellation request via the Jolly Works Hosting Client Portal. Cancellation requests must be submitted at least seven (7) calendar days prior to expiration of the current renewal term. To insure the privacy and security of both the customer and Jolly Works Hosting, cancellation must be completed via the Jolly Works Hosting Client Portal only.
Once logged into your client portal, click on "my services" and on the right side portion of each product/service listed, is a button that says "View Details". Click the View Details button of the service/product you wish to cancel. The next screen will display the product or service and at the bottom of that screen you will see a cancel button. You may cancel immediately or at the end of the billing cycle. Please bear in mind that immediate cancellation requests cause the account to be terminated immediately and all data and information associated with the site is deleted at that moment.
No refunds, partial or otherwise, will be issued (excluding our 30 day money back guarantee, if applicable) for any unused portion of any billing cycle or late cancellations. For special promotions, a 50% off promotion, for example, Jolly Works Hosting applies those funds at the full value rate to whichever period the funds are covering at the service's normal rate, and the remaining time is provided at no charge. More specifically - if you purchase a service with a semi-annual billing period at 50% off, Jolly Works Hosting applies the full rate to the first three months of service, and the ensuing 3 months of the 6 month term are provided at no charge. As such, any cancellations placed during the time frame in which service is being provided at no charge shall be ineligible for a refund. Furthermore, requests for refunds will only be considered if the cancellation request is for an immediate cancellation. Also, understand that you must have all your data backed-up and off the Jolly Works Hosting Network, because immediate cancellations may lead to the immediate and irrecoverable loss of any and all data associated with your service.
The 30-day money-back guarantee may only be taken advantage of once by any one customer. Additionally, if you order 3 non-identical services on the same day and cancel all 3 within the 30-day money-back guarantee period, only one of the services will be refunded. Cancellations requests MUST be made seven (7) or more days prior to expiration of the current billing cycle. Cancellations made within the last seven (7) days of the current billing cycle and marked "Cancel at end of billing period" will not be terminated until the end of following billing cycle and the invoice will be due and processed. Cancellations made within the last seven (7) days of the billing cycle and marked "Immediate cancel" will be terminated by midnight of the day of the cancellation request, and the current invoice will still be due and processed per our Terms of Service.
No refunds will be given on customized services/orders, associated setup fees and/or services/orders with explicitly requested and provided IP diversity, unless specified at the time of purchase. Additionally, any orders that have utilized a license for which Jolly Works Hosting has paid fees to a third party - such as (but not limited to) Microsoft Licenses, WHMCS Licenses, and cPanel Licenses - are non-refundable. Payments for domain names, for which Jolly Works Hosting pays to a registrar, are also non-refundable.
