START TIME: 2:00 a.m. MST (GMT -7)
END TIME: 5:00 p.m. MST (GMT -7)
LENGTH OF MAINTENANCE WINDOW: 3 hours
- REASON FOR MAINTENANCE:
a. Repairing manufacturer defect to prevent an unplanned outage
- MAINTENANCE DETAILS:
- Prevent inner windings of transformer core from rubbing on outer windings
- CET’s (Critical Environment Technicians) to repair a manufacturer defect
IMPACT ON CUSTOMERS: Critical / Priority 4 – Our servers with Phoenix NAP will experience a loss of power for 5 -30 minutes during the repairs to the PDB (Power Distribution Board).
UPDATE 1: Maintenance was done, however when we tried to boot our server, it required a forced fsck or file system check/repair and currently stuck on it, waiting to be finished. Our on-site techs are working on the server as I speak, so please bear with us for a couple of more hours. Service will resume as soon as server finished fsck. Thank you for your patience.
UPDATE 2: Server is now up. Thank you for bearing with us!
Tuesday, January 27, 2015